Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries give back the joy of hearing, feeling and living to thousands of people across the world.
Thanks to our best‑in‑class Hearing Care Professionals and front and back‑office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
Please note that this position does not include remote working arrangements. The role requires full on‑site presence from Monday to Friday, in accordance with the company’s standard office working hours.
We are looking for a highly motivated Global Service Desk Specialist to join our Milan HQ. This role provides advanced Level 1 onsite IT support, manages daily IMAC activities, supports new technology deployments, and works closely with third party suppliers to ensure exceptional service delivery, especially for our internal VIP and Executive users.
VIP & Onsite Support
Deliver high‑quality support for VIP and executive users.
Maintain a premium user experience aligned with top IT best practices.
IT Services & Ticket Management
Handle incidents and service requests using ITSM tools (Service Now or equivalent).
Contribute to problem analysis and change processes.
Maintain the Knowledge Base and asset inventory with up‑to‑date information.
Workplace & Endpoint Operations
Troubleshoot Windows and mac OS devices at both hardware and software levels.
Support meeting room AV equipment and mobile devices.
Basic Networking Triage & Escalation
Coordinate with higher‑level teams and external partners through complete and quality handovers.
Credential resets, account unlocks, basic group management, domain join/checks and foundational controls.
Microsoft Intune (PC/Mac/Mobile)
~ Basic enrollment/compliance troubleshooting, understanding of policy and app deployments, collecting logs for escalation.
ITSM Tools (Service Now or equivalent)
~ Endpoint hardware/software, printers, meeting room/AV systems, mobile devices.
Basic Networking
~ First‑level diagnostics for LAN, Wi‑Fi, VPN, Vo IP, and mobile networks.
