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Reservation Agent - Portrait Milano, Milan

Italy, Lombardy, Milan
Ultimo aggiornamento 2024-06-25
Scade 2024-07-25
ID #2179787381
Free
Reservation Agent - Portrait Milano, Milan
Italy, Lombardy, Milan,
Array June 3, 2024

Descrizione

Lungarno Collection is pleased to share the opportunity for a talented Reservation Agent to be part of the Portrait Milano team. He/She will be based in Milan, after a training and shadowing period in our headquarter in Florence. Our research is aimed at professionals with the innate ability to be impeccable “hosts”, to offer excellent service, combining spontaneity and personalization.

Lungarno Collection is delighted to announce a brand-new addition to its hotel portfolio, which currently includes four hotels in Florence and one in Rome. Having consolidated its position in the hospitality sector, the Ferragamo family’s hotel group is now poised to make its debut in Milan, in an exceptional location unfamiliar to all but a few of the city’s residents: the former Archiepiscopal Seminary at 11, Corso Venezia, with additional access from 10, Via Sant’Andrea. It is Europe’s oldest seminary, second in the world, built in 1564 in a strategic central position. This monumental building boasts an impressive baroque entrance designed in 1652 by Francesco Maria Richini, which opens onto an imposing 3,000m2 piazza framed by a double colonnaded loggia. The restoration project will see the launch of a new Portrait, (that of Portrait Milano) expanding the company’s flagship brand to include a total of 3 hotels following Rome and Florence, but much more. The vast building will also host restaurants, a shopping arcade and plenty of space for events, making it a major lifestyle hub in the heart of Milan’s fashion district.

Reporting to the Reservation Manager, the Reservation Agent is responsible for the following areas of activities: check of online reservations (GDS – WEB – OTA), process reservations coming from third-party channels, management of correspondence and packages proposals, reservations entering, files and documents storage, call management, management of personalized programs of the Group, VIP’s management, suites reservations and management of bookings for events in the city.

Potrait requirements:

Energy and determination, desire to deliver a new project and commitment towards it, love for the city of Milan, attitude to smile, perseverance, and sense of elegance.

Requirements:

Previous experience – minimum 2 years, preferably in Luxury Hotels, Front Office and Reservation department
Strong selling skills (cross and up selling included), guest orientation and teamwork skills
Excellent communication skills and inclination to problem solving
Perfect Italian and English knowledge, both speaking and writing; the knowledge of a second foreign language - Russian, French, German, Arabic and Chinese – will be considered a plus
Previous experience in a Leading Hotel will be considered a plus, likewise preopening experience
Excellent knowledge of Office365 and PMS Opera
Role: Reservation agent - Portrait Milano
Job Type: Permanent ,

Full Time
Location: Milan,

Apply for this job now.

Dettagli di lavoro

Tipo di lavoro: Tempo pieno
Tipo di contratto: Permanente
Tipo di stipendio: Mensile
Occupazione: Reservation agent - portrait milano

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